Cancellation policy
Pre-Order Policy
Please Read Carefully Before Purchasing
To ensure the best experience at The Mint Lab, please take a moment to review how we handle pre-orders. By placing a pre-order, you agree to the terms outlined below.
1. Combined Shipping Strategy
If your order contains a mix of In-Stock and Pre-Order items, the entire order will be held and shipped together once the final pre-order item arrives.
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Pro Tip: If you want your in-stock items immediately, we recommend placing two separate orders.
2. Payment & Security
To secure your allocation from our limited stock, all pre-orders are paid in full at checkout. We do not offer deposits or partial payment plans at this time; this ensures your item is locked in and guaranteed as soon as our shipment arrives.
3. Estimated Release Dates
Release dates are provided as estimates only. While we strive for punctuality, arrival dates can occasionally shift due to manufacturer delays, supplier shortages, or logistics issues beyond our control.
4. Cancellations & Final Sale
Because we curate limited inventory and commit to specific quantities with our suppliers based on your orders, all pre-order sales are final. Please ensure you are committed to the purchase before completing checkout.
5. Inventory Shortages
In the rare event of a "short allocation" (where a supplier sends us less stock than promised), The Mint Lab will contact you immediately. In these instances, you will be offered:
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A full refund processed immediately.
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The option to keep your order active until additional stock is secured.
6. Policy Updates
The Mint Lab reserves the right to update this policy at any time to reflect current shipping and market conditions. We encourage you to review these terms before each pre-order purchase.
Note: We appreciate your patience and support in helping us bring the best collectibles to your lab!